Kenyan mobile network operator known for M-Pesa mobile money.
Safaricom's M-Pesa has completely changed how I handle money, I pay rent, send cash to family upcountry and buy from shops all from my phone instantly. On top of that the network coverage across Kenya is the widest I've used. Genuinely can't imagine daily life without it.
Game-changing M-Pesa, broad coverage
Safaricom's signal is dependable and M-Pesa is essential for me, so on the basics they deliver. My frustration is that data bundles expire fast and unused data just vanishes, which feels wasteful. Love the coverage, dislike the expiry policy, so I land squarely in the middle.
Safaricom has a RevWala Trust Score of 66/100 (Good), based on 5 customer reviews with an average rating of 4.2 out of 5. Most reviewers report positive experiences.
Safaricom is rated 4.2 out of 5 stars from 5 reviews on RevWala, with a "Good" Trust Score.
Safaricom has 5 reviews on RevWala, including 4 verified reviews.
Dependable signal, essential M-Pesa
Short bundle validity
There's no denying Safaricom has the best coverage and M-Pesa is incredibly handy. What holds me back from raving is the cost, both the data bundles and the M-Pesa transaction fees feel high when you use them daily. Brilliant service, but it isn't cheap, so I'm genuinely torn.
Best coverage, convenient M-Pesa
High data and transaction fees
When I had an issue with an M-Pesa transaction, Safaricom support reversed it the same day after a quick call, which was a huge relief. The network speed is excellent and I've never struggled for signal. Years in, they remain the gold standard for telecom in Kenya.
Quick M-Pesa support, fast network
I get strong 4G in Nairobi and even out in the rural areas where I visit relatives, Safaricom holds a signal when others fade out. Buying bundles through the app or USSD is instant. Combined with M-Pesa for payments, it's an unbeatable package for everyday life here.
Wide reliable coverage, instant top-ups