Cable TV and broadband internet operator based in eastern India.
After an extended Ortel Communications outage I was assured a partial refund for the days I couldn't use the service. Months later that credit has still not appeared on any bill despite repeated reminders. Broken promises like this destroy any trust I had in them.
Promised refund never issued
I'll give credit where it's due, Ortel Communications fixed a signal problem at my place within hours and the broadband has been smooth ever since. The cable channel lineup is good and the monthly cost is very reasonable. A genuinely positive experience with a regional operator.
My Ortel Communications broadband has been completely dead for more than a week after a cable fault in my locality. I've called repeatedly and each time I'm promised a technician who never shows. Paying for a connection that simply does not exist is deeply frustrating.
Ortel Communications is reasonably priced for cable and broadband in eastern India, and on good days it does everything I need. The trouble is the reliability swings, with occasional multi-hour outages. I'm genuinely torn between the affordability and the inconsistency.
Once my Ortel Communications connection was set up it has been fairly stable and the price is competitive for my area. The installation took longer than I'd have liked, which is my main gripe. Beyond that, the day-to-day service has met my needs.
Ortel Communications has a RevWala Trust Score of 51/100 (Average), based on 5 customer reviews with an average rating of 2.8 out of 5. Reviews are mixed — read recent ones before deciding.
Ortel Communications is rated 2.8 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
Ortel Communications has 5 reviews on RevWala, including 1 verified review.
Fast fault fixing, good channels and pricing
Week-long outage, no-show technicians
Affordable, fine on good days
Occasional multi-hour outages
Competitive price, stable once installed
Slow initial installation