Zalando completely removes the risk from buying fashion online. I ordered three sizes of the same dress, kept the one that fit, and returned the rest for free with the prepaid label. Delivery was quick, the brand selection is fantastic, and refunds hit my account within days. Online clothes shopping done right.
Free easy returns, huge brand range, fast refunds
I've ordered from Zalando many times and the quality, delivery, and free returns are consistently good. The Zalando Plus perks are a nice bonus. My only gripe is that during big sale periods popular sizes sell out almost instantly, so you have to be quick or you miss the discount.
Zalando has a RevWala Trust Score of 65/100 (Good), based on 5 customer reviews with an average rating of 4.4 out of 5. Most reviewers report positive experiences.
Zalando is rated 4.4 out of 5 stars from 5 reviews on RevWala, with a "Good" Trust Score.
Zalando has 5 reviews on RevWala, including 4 verified reviews.
Needed an outfit for a wedding and Zalando delivered next day with size options so I could be sure of the fit. Everything arrived neatly packed with clear return instructions, and when I sent one item back the refund was processed almost immediately. The whole experience felt premium and stress-free.
Fast delivery, instant refunds, premium experience
Zalando is my go-to for shoes and the range across brands is brilliant. Delivery was on time and the items were exactly as pictured. My one minor gripe is the amount of packaging; a single pair of trainers arrived in an oversized box with lots of filler, which felt wasteful.
Excellent brand selection, accurate listings
Excessive packaging
Zalando offers an impressive lineup of fashion and lifestyle brands and the app makes browsing genuinely enjoyable. Delivery and returns have always been smooth for me. The only thing that bugs me is that items frequently go out of stock in my size before I get around to ordering them.
Enjoyable app, broad brand lineup, smooth logistics
Items go out of stock quickly
Consistent quality, good returns, nice membership perks
Popular sizes sell out fast in sales
