Servest won our catering and cleaning contract on a good proposal but the actual staffing didn't match what was promised. The canteen queues got long at peak times and the cleaning rotation fell behind. Disappointed given the expectations set during onboarding.
Staffing below agreed levels
Servest manages cleaning, catering and soft services for our group nationwide and they've been exceptional. The account team is proactive, the on-site staff are courteous and well trained, and the catering has won genuine compliments from employees. Couldn't ask for a better facilities partner.
Proactive account team, well-trained staff, great catering
While the on-site Servest staff are fine, we ran into repeated billing discrepancies that took weeks of emails to sort out. For a facilities group of this size I expected tighter back-office processes. Frustrating to spend so much admin time chasing corrections.
Recurring billing errors, slow to fix
Servest handles both cleaning and catering at our premises and the cleaning crew genuinely does a great job. The catering side has been less consistent, with menu quality varying a lot week to week. Torn on whether to renew the combined contract.
Excellent cleaning team
Catering quality inconsistent
Servest has managed our facilities for over a year now and reliability is their strong point, especially the cleaning standards. Occasionally the response time on maintenance tickets is slower than I'd like. Still, they're a solid partner and easy to work with.
Consistent cleaning, easy to deal with
Maintenance response can lag