Insurtech offering usage-based car insurance priced primarily on driving behavior.
Root's whole pitch of pricing on driving behavior held up for me, and the savings were real. The app interface is clean and I can manage my policy without ever calling anyone. Customer support over chat was a touch slow during peak hours, but they sorted my question out.
Rewards careful drivers, easy app
Chat support can lag at busy times
I switched to Root from a big traditional insurer and my premium dropped by almost half because I'm a steady, defensive driver. The app is genuinely the best insurance experience I've had, from the test drive to filing everything digitally. When I had a windshield claim it was approved within a day with zero phone tag.
After the test drive Root offered me a noticeably lower premium than my old carrier, and being billed mostly on how I actually drive feels fair. The whole policy lives in the app which I like. Only gripe is the app drains my phone battery on longer trips.
As someone who barely commutes, paying based on my driving behavior makes way more sense than a flat rate. Signing up was quick and the quote was honest. I just wish the renewal reminders were a bit clearer about what changed.
I drove carefully for the whole Root test period, but the app dinged me hard for 'hard braking' that was really just normal city traffic. The quote I got was nowhere near the savings the ads promised, and there was no easy way to dispute the scoring. Felt like the algorithm decided my premium before I even started.
Root Insurance has a RevWala Trust Score of 55/100 (Average), based on 5 customer reviews with an average rating of 3.8 out of 5. Reviews are mixed — read recent ones before deciding.
Root Insurance is rated 3.8 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
Root Insurance has 5 reviews on RevWala.
Huge savings, fast claims, fully app-based
Lower premium based on real driving
Battery drain during tracking
Fair for low-mileage drivers
Renewal details a little vague
Slick onboarding
Driving score felt inaccurate and impossible to appeal