R
ReviewerVerified
1 year ago
Probus Insurance is a reasonable way to buy through an advisor, and the plan I got was suitable. That said, I felt the depth of advice was a little surface-level compared to what I had hoped for. Functional, but not outstanding. I am sitting on the fence.
Suitable plan selection
Surface-level advice
Probus Insurance paired me with an advisor who handled the entire health policy purchase end to end. He compared options, explained exclusions and sorted my paperwork without me lifting a finger. For someone intimidated by insurance jargon, this hand-holding was exactly what I needed.
Full advisor hand-holding
My experience with Probus Insurance was fine overall, though it really hinged on the advisor assigned to me. Mine was responsive at first but slower once the policy was issued. The broking model works, but I wish the post-sale support was more consistent.
Good initial responsiveness
Inconsistent post-sale support
Probus Insurance got my motor policy renewed, but there was confusion between the advisor and the backend on my add-on covers, which delayed things by a few days. It worked out eventually. The distribution model is convenient when communication is tight, less so when it is not.
Convenient distribution model
Internal communication gaps
When I had to file a health claim, my Probus Insurance advisor coordinated with the insurer and chased the approval on my behalf. I barely had to do anything and the reimbursement came through cleanly. That kind of support is exactly why I went with a broker.
Hands-on claim coordination