R
ReviewerVerified
3 months ago
As a small online seller, Ninja Van's pickup scheduling and consistent delivery times have made my customers genuinely happier. Failed deliveries are rare and when they happen the retry is automatic. The dashboard gives me real visibility into every parcel, which is exactly what a growing shop needs.
Reliable pickups and great seller dashboard
I was nervous about a fragile parcel but Ninja Van delivered it perfectly wrapped and the driver carried it to my flat himself. The rescheduling feature let me push delivery to a day I was home, no hassle at all. For e-commerce in Singapore this is exactly the kind of last-mile service you want.
Careful handling and easy rescheduling
Ninja Van delivers the vast majority of my parcels right on time and the drivers are courteous. The proof-of-delivery system gives me peace of mind. My only gripe is that when I miss a delivery, the rescheduled slot occasionally doesn't stick and I have to chase it through support.
On-time and courteous drivers
Redelivery slots occasionally slip
In the main urban areas Ninja Van is quick and dependable, and I've rarely had issues with parcels arriving. But when I shipped to a relative in a smaller town the parcel crawled along for almost a week. Great for metro e-commerce, less so once you leave the dense areas.
Fast in urban areas
Slow to reach smaller towns
Ninja Van has handled nearly all my online shopping for the past few months and the last-mile service is genuinely solid, parcels arrive within the estimated window. Drivers are friendly and the proof-of-delivery photos are a nice touch. The tracking app just feels a bit clunky and slow to refresh, which is my only real complaint.
Reliable last-mile, friendly drivers
Clunky tracking app