R
ReviewerVerified
1 month ago
LeadSquared gave our growing team the structure we badly needed, automating lead routing so no enquiry slips through the cracks. The dashboards give managers real visibility into rep performance, and adoption across the team was surprisingly fast. It's become the backbone of our sales operation.
Reliable lead routing, great manager visibility
Our inside sales team runs hundreds of leads a day and LeadSquared's automation and lead-scoring keep them organized. The mobile app helps field reps log activity on the go. The one drawback is that building complex automation flows can get fiddly without admin help.
Great for high-volume teams, useful mobile app
Complex automations need admin support
LeadSquared handles our lead distribution and follow-up automation reasonably well, and the sales execution features fit our process. That said, the interface feels cluttered and some everyday tasks take more clicks than they should. It's a genuinely mixed experience: powerful underneath, but not the most intuitive.
Solid lead automation
Cluttered, click-heavy interface
We hit repeated issues when trying to scale our LeadSquared plan, including charges we didn't expect and a data migration that dragged on far longer than promised. Getting a clear resolution required escalating several times. For a tool meant to streamline sales, the admin side caused us a lot of grief.
Unexpected charges, slow migration
We use LeadSquared for both lead management and email nurture campaigns, and the combination works well for our funnel. The reporting helps us spot where leads stall. Support is usually helpful, though response times can be slower during peak periods.
Combined CRM and marketing automation
Variable support response times