R
ReviewerVerified
2 months ago
I use J&T Express for most of my Shopee orders and the pricing is honestly hard to beat. Parcels are usually well handled and the drop-off points near me are convenient. The only thing that bugs me is parcels sometimes sit a day or two longer at the sorting centre than the estimate suggests.
Affordable with handy drop-off points
Occasional sorting-centre delays
Ordered something fragile and J&T delivered it dented with the original packaging clearly re-taped. The contents survived by luck, not by care. For a company that handles this much e-commerce volume I expected the parcels to be treated a lot more gently than this.
Rough handling, damaged packaging
My order was marked as delivered on the J&T tracking page but it never reached my door, and no one in my building signed for anything. When I raised a complaint I got copy-paste replies for two weeks and then they simply closed the ticket. Losing a parcel is one thing, refusing to investigate is another.
False delivery scan and no real investigation
Every J&T Express delivery I've received this year has come early or on time, and the riders go out of their way to call when I'm not home rather than just leaving a missed slip. Tracking is accurate down to the hour and I've never lost a parcel. Easily the most dependable courier in my area.
Punctual, accurate tracking, helpful riders
J&T Express has become my go-to for shipping to customers in Malaysia and Indonesia, the rates are fair and parcels move fast across borders. Their courier app gives clear pickup slots and the riders are always on time. As a cross-border seller this network has genuinely simplified my fulfilment.
Strong regional coverage and reliable pickups