Gateway Distriparks handled our container clearance at their inland depot competently and the facility is well organized. Customs coordination was decent. However, documentation turnaround sometimes took longer than quoted, which held up a couple of our consignments. A solid operator with some process delays.
Well-run facility, decent customs coordination
Slow documentation turnaround
Our container sat at the Gateway Distriparks facility for days because of an internal billing mix-up that was not our fault, and the mounting ground rent was nearly passed on to us. Getting someone accountable to resolve it was exhausting. For a logistics operator this lack of ownership was deeply frustrating.
Billing mix-up caused delays, poor accountability
From gate-in to delivery, Gateway Distriparks ran our container logistics like clockwork. The depot infrastructure is modern, the cargo was handled carefully, and their coordination with the shipping line saved us significant time. We have moved several shipments through them now and consistency has been excellent.
Modern infrastructure, careful handling, consistent service
We have used Gateway Distriparks for ICD handling and the security and storage at their yard are dependable. Staff on the ground know their work. The flip side is that their charges run higher than some alternatives and detention billing has occasionally surprised us. Fairly balanced experience overall.
Dependable storage and security
Higher charges, surprise detention fees
Gateway Distriparks made our EXIM container movement remarkably hassle-free, with quick destuffing and well-coordinated rail connectivity from their inland depot. Their team kept us updated at every stage and the consignment cleared ahead of schedule. Exactly the kind of dependable CFS partner an importer needs.
Fast clearance, great rail connectivity, proactive updates