R
ReviewerVerified
1 month ago
I paid a deposit through Beike for a rental and when the deal fell through, getting it refunded was a nightmare that dragged on for weeks. Customer support kept passing me between departments with no resolution. For a platform this large, the lack of accountability was deeply frustrating.
Slow refund and poor dispute handling
Beike has a huge inventory and the data on each property is detailed, which I appreciated. The catch is that the quality of agents was hit or miss; one was excellent, another barely returned my messages. A genuinely mixed experience overall.
Detailed property data
Inconsistent agent quality
Beike pulls together listings, agents and transaction services in one place, which made comparing homes much easier. The VR house tours were a nice touch and saved me several wasted trips. My only complaint is the app can feel cluttered with promotional banners.
VR tours and all-in-one service
Cluttered interface with promos
Beike's selection of homes is impressive and the virtual tours genuinely helped me shortlist before visiting. The agent I connected with was responsive and knew the area well. It would be five stars if the service fees were a bit more transparent upfront.
Wide selection and useful VR tours
Service fees not clear upfront
As a first-time buyer, Beike's step-by-step transaction support took a lot of the anxiety out of the process. The mortgage and paperwork guidance was clear and the platform kept everything organised. Just wish the loading speed on the app were a little faster.
Great first-buyer guidance
App can be slow