Zuno's motor insurance was quick to buy and the pay-as-you-drive option appealed to me as a low-mileage driver. The premium felt fair for how little I drive. One star off because the app crashed while I was uploading my RC, though support sorted it out later.
Pay-as-you-drive option, fair premium
Occasional app crashes
I had to go the reimbursement route on a Zuno health claim and despite the slick app, the actual payout took weeks and required repeated document clarifications. For a digital-first insurer that markets speed, the claim experience fell short of the promise. Disappointed.
Slow reimbursement, repeated document requests
I bought Zuno's cyber insurance after a phishing scare and the cover terms were explained in plain language, which most insurers fail at. The onboarding was fully digital and quick. When I had a question, the chat support was knowledgeable and patient. Really pleased I chose them.
Clear cyber cover, knowledgeable support
Zuno's motor policy and app are well designed, and I like managing everything online. But when I wanted to speak to someone about an endorsement, finding a phone option was hard and I relied entirely on chat. Torn between loving the tech and missing human support.
Well-designed app
Hard to reach phone support
Zuno General Insurance impressed me with how smoothly my health claim went through, entirely via the app with quick document verification. The cashless approval at the hospital came faster than I expected from a digital insurer. Modern, efficient and genuinely customer-friendly.
Fast digital claim, quick cashless approval