Chinese express delivery company handling parcels for e-commerce platforms.
ZTO Express is a budget-friendly option for e-commerce parcels and most of my orders arrive without issue. However, delivery speed swings quite a bit depending on the route, and once a parcel sat at a depot for several days. Decent value but you trade off some consistency for the lower cost.
Affordable, good for routine e-commerce parcels
Variable delivery speed
For high-volume e-commerce shipping, ZTO Express does the job dependably and the rates are hard to beat. Parcels arrive in good shape and the tracking is adequate for keeping customers informed. A small improvement would be faster handling at peak shopping festivals when volumes spike.
Most of my online purchases ship via ZTO Express and the wide depot network means there is usually a pickup point close to me. Deliveries are generally on time and the cost keeps prices down. My only gripe is that the last-mile notification sometimes arrives after the parcel is already at the locker.
I was pleasantly surprised by how quickly ZTO Express delivered my recent online orders, with parcels arriving a day earlier than estimated and in perfect condition. The pickup point staff were friendly and the whole process was hassle-free. Great service for the price point.
ZTO Express has a RevWala Trust Score of 57/100 (Average), based on 5 customer reviews with an average rating of 3.8 out of 5. Reviews are mixed — read recent ones before deciding.
ZTO Express is rated 3.8 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
ZTO Express has 5 reviews on RevWala, including 1 verified review.
ZTO Express handles the bulk of my e-commerce deliveries fine and the price is competitive. That said, I have had a mix of experiences, with some parcels arriving promptly and others stuck in transit with no clear update. It does the basics but the inconsistency keeps me from fully relying on it.
Competitive pricing
Inconsistent transit, unclear updates on delays
Cost-effective, dependable for volume
Slower during festival peaks
Wide network, low cost, usually on time
Delayed last-mile notifications
Faster than estimated, perfect condition, friendly staff