Online retailer of shoes and apparel owned by Amazon.
Disappointed with my last Zappos order. The sneakers turned up with creased toes and a scuff, looking more like a return than new stock. The return process was painless, to their credit, but I shouldn't have to send back footwear that arrives in that state in the first place.
Painless return
Shoes arrived damaged and used-looking
Every pair I've bought from Zappos has matched the description and arrived promptly. I once called about a sizing question and the rep stayed on the line walking me through measurements without rushing. The slight downside is the selection on some niche brands can be limited, but service is top tier.
Zappos has a RevWala Trust Score of 50/100 (Poor), based on 5 customer reviews with an average rating of 3.6 out of 5. Reviews are mixed — read recent ones before deciding.
Zappos is rated 3.6 out of 5 stars from 5 reviews on RevWala, with a "Poor" Trust Score.
Zappos has 5 reviews on RevWala, including 4 verified reviews.
What keeps me coming back to Zappos is the generous year-long return window; I returned a pair I'd barely worn that didn't suit me and got a full refund without a fuss. Shipping is fast and the apparel sizing has been accurate. Slightly pricier than some sites but the peace of mind is worth it.
Generous return policy, accurate sizing
Premium pricing
I rely on Zappos reviews and the fit notes to pick the right size and it rarely steers me wrong. My latest running shoes arrived in two days and fit perfectly. The only thing I'd change is more detailed photos for some listings, but overall a smooth and trustworthy experience.
Helpful fit notes, fast delivery
Some listings need more photos
Zappos takes the stress out of buying shoes online. I ordered three sizes of the same boot to find the right fit and returned two for free with zero questions asked. Delivery was quick and the boxes arrived undamaged. Only minor gripe is the prices aren't the cheapest, but the service justifies it.
Free easy returns, fast shipping
Not the cheapest prices
Helpful support, accurate listings
Limited stock on some niche brands
