Chinese parcel delivery and express logistics company serving online retail.
Used YTO Express for several intercity shipments and the parcels turned up within the promised window each time. Boxes were in good shape and the courier called before arriving. Only gripe is the app interface feels dated and the English support is thin if you are outside China.
On-time delivery, careful handling
Dated app and limited English support
YTO Express handled my Taobao parcels at a price nothing else came close to, and most arrived intact. The problem is the tracking updates freeze for days, so I never know if a box is moving or stuck at a sorting hub. Reliable enough for non-urgent stuff, frustrating for anything you actually need on time.
As a small seller I ship dozens of orders a week through YTO and the pickup process is smooth. But the last-mile handoff is uneven, some customers get parcels in two days, others wait a week with no explanation. Decent backbone, inconsistent delivery is what keeps me from committing fully.
Most of my online retail purchases ship via YTO and I rarely have an issue, the network coverage across China is genuinely impressive. Couriers are polite and parcels are well sorted. I'd give five stars if the customer hotline didn't keep me on hold so long when something does go wrong.
YTO Express has a RevWala Trust Score of 60/100 (Average), based on 5 customer reviews with an average rating of 3.8 out of 5. Reviews are mixed — read recent ones before deciding.
YTO Express is rated 3.8 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
YTO Express has 5 reviews on RevWala, including 1 verified review.
Very competitive shipping rates
Tracking updates lag for days
Easy bulk pickup for sellers
Inconsistent last-mile timing
I've shipped well over a hundred parcels through YTO Express in the past year and the speed keeps surprising me, intercity deliveries often land next day. The rates are unbeatable for a business my size and damaged items are almost unheard of. Genuinely the backbone of my little online shop now.
Next-day intercity speed and great prices
Wide coverage, polite couriers
Long hold times on the hotline