Yellow.ai's automation handles thousands of conversations a day for us across languages and channels, and the seamless handoff to human agents works exactly as it should. Integration with our CRM was smoother than expected and the bot keeps improving as it learns. Real impact on both cost and CSAT.
Smooth CRM integration, scales well
We rolled out Yellow.ai across chat and voice channels and the customers genuinely don't realize they're talking to a bot for simpler requests. The platform's no-code flow builder let our non-technical team make changes without waiting on developers. A standout in conversational automation for us.
Omnichannel bots, no-code builder
Our Yellow.ai deployment kept misclassifying important customer intents, routing people to the wrong flows and frustrating them. When we raised the issue, the support response was slow and the fixes took several iterations. The promise is there but the rollout cost us goodwill with customers.
Misrouted intents and slow support
After deploying Yellow.ai's conversational AI on our website and WhatsApp, routine queries about order status and returns are now resolved automatically. Our agents focus on complex cases and our average response time dropped sharply. The analytics dashboard makes it easy to see exactly what the bot is deflecting.
Strong automation, clear analytics
Yellow.ai helped us automate a chunk of our customer queries and the multilingual support is genuinely useful for our Indian customer base. That said, getting the bot to handle edge-case intents reliably required a lot of training and back-and-forth. It's powerful once dialed in, but expect real effort to get there.
Good multilingual support
Intent tuning needs significant effort