R
ReviewerVerified
1 month ago
We rely on WayCool Foods to supply our store and the last consignment of vegetables came in below the grade we ordered, with several crates of soft tomatoes. The agri-supply concept is good but inconsistent quality forces us to sort and discard, which costs us. Disappointing for a regular order.
Decent catalogue range
Inconsistent produce grading
Working with WayCool has its good and bad days. When the produce is fresh and on time it's great for our margins, but the consistency swings, and some weeks the fresh items arrive a grade lower than promised. Genuinely torn between the value and the unpredictability.
Good value when consistent
Quality and timing vary
A scheduled WayCool delivery simply didn't arrive on a key restocking day and we got almost no warning, leaving our shelves bare for customers. Follow-up calls went in circles with no clear answer on the lapse. For a supply chain partner, a no-show this serious is hard to forgive.
Delivery no-show, no communication
WayCool Foods generally keeps our staples stocked and the staples like rice and pulses arrive in good condition. The sourcing scale clearly helps with pricing. My one gripe is that invoices sometimes don't match the delivered quantities and reconciling takes effort. Still a useful partner.
Good pricing on staples
Invoice mismatches
Another WayCool order came in short, with two SKUs missing entirely and no proactive heads-up. We had to source those locally at higher cost. The delivered goods were fine, but repeated shortfalls in an agri-supply contract make planning impossible. Need this fixed.
Delivered items were fine
Repeated short shipments