As someone new to health insurance, Vital's digital-first approach made it easy to understand what I was paying for. The app is clean and the monthly model suits my salary cycle. I just wish the in-app chat support replied a little faster during peak hours.
Slick app, easy to understand
Slow chat support at peak
I like Vital's idea of monthly health plans and the onboarding was smooth. However, when I read the fine print, some benefits I assumed were included needed add-ons. It is decent for basic cover, but I am genuinely torn on whether it is enough for a family.
Smooth onboarding
Key benefits need add-ons
I had to use my Vital plan for an unexpected clinic visit and the reimbursement was processed through the app within days, no paperwork chaos. The notifications kept me updated at every step. For a digital health insurance startup, this kind of reliability really won me over.
Fast, paperless claim via app
Vital's monthly health plan fits my budget far better than a chunky annual premium, and signing up through the app took minutes. The benefits are clear and I like the bite-sized payments. One small gripe is that the network hospital list could be broader in my city.
Budget-friendly monthly payments
Limited network hospitals locally
Vital has been a solid choice for my everyday health cover and the monthly benefits genuinely come in handy. I am pleased overall. My only minor gripe is that I would love clearer upfront info on what a renewal premium might look like after the first year.
Useful everyday benefits
Unclear renewal pricing