Viator's listings helped me discover experiences in Lisbon I'd never have found on my own, and the reviews on each tour are genuinely useful. But one operator cancelled last minute and the refund took longer than I'd like. Convenient marketplace, just depends heavily on the individual supplier.
Helpful traveller reviews
Refund after cancellation was slow
Booked a Colosseum skip-the-line tour and a food walk through Viator and both went off without a hitch, with clear meeting points and good local guides. The only annoyance was the flood of upsell emails after I confirmed. Otherwise a reliable way to lock in activities before a trip.
Wide choice of vetted tours
Too many promotional emails
We booked a sunrise volcano hike and a snorkelling day on Viator just two days before, and everything was confirmed instantly with vouchers on the app. The guides were professional and the price was lower than booking on the spot. Easily the smoothest part of our whole holiday.
Instant confirmation and mobile vouchers
I love that most Viator experiences offer free cancellation up to 24 hours, which let me rearrange a Paris day without losing money. The Tripadvisor-linked reviews made it easy to pick well-rated tours and every voucher scanned perfectly at the gate. Brilliant for planning ahead.
Flexible cancellation policy
Used Viator for activities in Spain, Italy and Greece on the same trip and every booking was honoured exactly as listed. The app kept all my vouchers in one place which was handy. Customer chat was a touch slow to respond when I had a question about a pickup time.
All vouchers in one app
Support chat response was slow