R
ReviewerVerified
1 month ago
Truly Nolen handled a stubborn ant invasion in our kitchen and the technician was thorough and explained the treatment plan clearly. Haven't seen a single ant in weeks. Only gripe is that rescheduling the quarterly visit took a couple of phone calls before it stuck.
Effective treatment, knowledgeable tech
Scheduling took some back-and-forth
After years of dealing with roaches and the occasional rodent, Truly Nolen finally gave us a home that feels clean and bug-free. The technician set up a customized barrier treatment, sealed entry points, and followed up exactly when promised. Genuinely impressed by how professional and friendly the whole team is.
Customized treatment, great follow-up, friendly staff
Booked Truly Nolen for a termite inspection before selling our house and they were prompt and detailed in their report. The tech pointed out a few moisture areas to watch. I'd have liked a slightly cheaper quote for the preventative treatment, but overall solid service.
Detailed inspection report
Treatment quote felt a touch high
I waited the entire afternoon for the scheduled Truly Nolen visit and nobody came or called. When I phoned in, I was told the appointment had been moved without any notice to me. Wasted half a day and felt completely out of the loop.
Missed appointment with no notification
The pest treatments from Truly Nolen do work and the techs are polite, so I can't complain about effectiveness. That said, I didn't fully realize I was locked into a recurring plan with cancellation conditions until later. Mixed feelings overall, good service but read the fine print carefully.
Treatments are effective
Recurring contract terms not clear upfront