Frustrating moment with Trainline when the app crashed right as I reached the barrier and couldn't load my ticket. I had to scramble for the booking email while the gate staff waited. The service is usually fine, but a failure at that exact moment is a real problem.
Good selection when it works
App failed to load ticket at the gate
Trainline does the core job really well and I book most of my journeys through it. When I needed to refund a ticket, though, the process was more fiddly than expected and took a few days to process. Otherwise a dependable app I'd recommend.
Dependable everyday booking
Clunky refund process
Trainline has completely changed how I travel by rail. It found me a split-ticket that saved nearly half the fare, the digital tickets scan instantly at the barriers, and live platform updates meant I never missed a connection. An essential app for anyone on the railways.
Split-ticket savings and live updates
Used Trainline across three countries and it handled everything flawlessly. Booking high-speed trains was straightforward, the price comparisons were clear, and all my tickets sat neatly in one place. The journey planner even sorted out my connections automatically. Couldn't fault it.
Effortless cross-border booking
Trainline is undeniably handy and the app is slick. My issue is the booking fee on top of the ticket price, which you can avoid by buying direct from the operator. Torn because the convenience is real, but I'm not always happy paying extra for it.
Slick, convenient app
Booking fees on top of fares