R
ReviewerVerified
2 months ago
Across both our life and property policies, Tokio Marine has been consistently reliable and the financial strength of the group is reassuring. A liability claim last year was resolved fairly and faster than expected. I recommend them to other business owners without hesitation.
Financial strength, fair and fast claims
Tokio Marine has provided dependable property cover for our small business and the claims handling on a water-damage incident was fair and prompt. The relationship feels professional. That said, premiums have edged up each year and the explanation for the increases is a bit thin.
Fair claims, professional service
Rising premiums, vague justification
My car insurance with Tokio Marine is well priced and the one claim I made was handled smoothly with no arguments. Staff on the phone were polite and competent. The only letdown is the mobile app, which feels basic compared to what other insurers offer.
Well-priced, smooth claim
Underwhelming mobile app
After typhoon damage to our property, Tokio Marine had an assessor out within days and settled the claim quickly and generously within the policy terms. The whole team was courteous and efficient throughout. Exactly the reliability you want from a major insurer.
Rapid assessment, generous fair settlement
We moved our commercial property and casualty cover to Tokio Marine and the difference in service quality has been night and day. Their risk engineers actually visited our site and gave practical advice that lowered our exposure. Professional, thorough and genuinely helpful.
Hands-on risk engineering, strong service