I tried to top up my TIM prepaid balance through the app and the payment went through but the credit never appeared for almost a full day. I was left without data while traveling, which defeats the purpose of prepaid. The network itself is okay, but this kind of glitch is a real letdown.
Network coverage is acceptable
Recharge credit delayed by a day
TIM works well for me most of the time with good urban coverage and quick data. But there are dead zones on my commute where the signal vanishes for a few minutes, which is annoying when I'm mid call. It's a fair carrier but the patchy spots keep me from fully recommending it.
Good urban coverage
Dead zones along my commute
I cancelled my TIM plan and confirmed it with support, yet I was billed again the following month and had to chase them repeatedly to get it sorted. Each call meant starting the explanation over with someone new. For a major operator this was a frustrating, time-consuming experience.
Billed after confirmed cancellation
I upgraded to a TIM 5G plan and the difference is night and day, downloads are almost instant and streaming in 4K never buffers around central Belo Horizonte. Coverage has been strong wherever I go and the plan price is fair for what I'm getting. Genuinely the best mobile experience I've had.
Blazing 5G and fair pricing
TIM offers a lot of data for the money and the signal around my neighborhood in Recife is reliable for calls and browsing. I'm happy overall. The only small annoyance is that data speeds dip noticeably when I'm in crowded places like the mall during weekends.
Generous data and good price
Speeds dip in crowded areas