I closed my TIM contract following all the proper steps, yet they kept billing me and even sent a collection notice for a service I no longer had. Untangling this has eaten hours of my time with their support line. A serious billing failure that left a very sour impression.
Billed after cancellation, sent to collections
TIM gives me good fibre speeds at home in Milan and the connection is generally stable for streaming and work. Where it falls down is customer service, with long waits and agents who pass you around. I'm genuinely split between a strong network and a tiring support experience.
Good fibre speed, stable connection
Slow, frustrating customer service
TIM has been the best provider I've used for both fixed and mobile in my part of Italy. The fibre is fast and rock-steady, mobile data is quick even on busy trains, and porting my number across was painless. Genuinely impressed and would recommend without hesitation.
Fast steady fibre, excellent mobile data
My TIM fixed-line broadband is dependable and the speeds suit my household's streaming and gaming. The one thing that bugs me is the self-service app, which is slow and sometimes logs me out mid-task. Solid connectivity, though, and that matters most.
Dependable broadband, good speeds
Clunky self-service app
TIM's fibre connection has been superb since installation, delivering the full speed advertised even during peak evening hours. Mobile coverage on their network is strong across the regions I travel, and the combined bill is convenient. Very happy with the overall package.
Full-speed fibre, strong mobile coverage