My segregated fund through Sun Life has performed steadily and the annual statements are easy to follow. Advisor support has been genuinely helpful when I had questions about contributions. The mobile app feels a bit dated though and logs me out too often.
Reliable returns, helpful advisor
App needs a refresh
When we made a critical illness claim, Sun Life handled everything with real compassion and speed. The payout came through well within their stated timeline and someone walked us through every step. After dealing with other insurers, this was a breath of fresh air and I cannot recommend them enough.
Compassionate, fast critical illness payout
Consolidating an old workplace pension into Sun Life was simpler than I expected and the fees were competitive. The team kept me updated by email through the process. Phone hold times were the one frustration when I needed to confirm details.
Competitive fees, good communication
Long phone hold times
Submitted a dental and physio claim under my group health plan and the reimbursement landed in about four days. Sun Life's portal made uploading receipts painless. I just wish the coverage limits were explained more clearly up front.
Fast reimbursement, easy claims upload
Coverage limits not obvious
Took out a term life policy with Sun Life and the whole application was handled online without fuss. The wording in the policy documents was clearer than most insurers I compared against. Only gripe is the medical underwriting took about three weeks to wrap up.
Transparent policy wording, smooth online application
Underwriting felt slow