We use Spoton for express surface shipments and the metro-to-metro service is genuinely quick. However, tracking updates lag behind reality and POD uploads can take a couple of days. It's a workable provider but the visibility side needs to catch up with the physical movement.
Fast on metro lanes
Lagging tracking and slow POD uploads
Spoton Logistics covers most of our B2B lanes and pricing is competitive for surface cargo. The frustration is consistency, some shipments arrive bang on time while others sit at a hub for an extra day with no clear reason. When it works it's good value, but I can't fully rely on the ETA.
Good lane coverage, competitive rates
Inconsistent transit times
A full pallet arrived with crushed cartons and clear mishandling, and the claims process with Spoton Logistics has been a wall of forms with no real resolution after weeks of follow-up. For a B2B cargo provider this kind of damage and the lack of accountability is unacceptable. We're moving the lane elsewhere.
Damaged freight and an unresolved claim
After a few months we figured out which Spoton lanes are dependable and routed accordingly, and now the experience is largely positive. Rates are fair and the surface express option saves us money versus air. My only minor gripe is that customer support phone response can be slow during peak.
Fair rates and useful surface express option
Slow phone support at peak
For our high-frequency B2B routes Spoton has been steady and the booking process is straightforward. On off-network destinations though, the handoffs to partner carriers feel loose and shipments occasionally go quiet. I'm genuinely torn because the core service is fine but the edges aren't.
Steady on core routes
Weak handoffs on off-network lanes