Sonder nailed the design-led vibe in our city-centre apartment, everything from the furniture to the smart lock felt thoughtfully done. Contactless check-in saved time after a late flight. The app could be a little more responsive but overall a smooth, modern stay.
Thoughtful design and contactless entry
App could be more responsive
Our Sonder apartment looked stylish online but the app check-in glitched and there was nobody on site to help when the door code failed. We waited 40 minutes in the lobby for support to respond. The design is nice but a hotel with no front desk needs the tech to actually work.
Self check-in failed with no staff present
The Sonder studio was beautifully designed with a proper kitchenette and a great location downtown. The self-service model worked smoothly this time. My only complaint is how much street noise came through, so light sleepers should pick a higher floor.
Great design and central location
Noticeable street noise
I stayed in a Sonder unit for a week of work and the apartment layout, fast wifi and full kitchen made it far better than a normal hotel room. App-based check-in was quick once I got the hang of it. Would have liked a bit more housekeeping during a longer stay.
Apartment feel with fast wifi
Limited housekeeping on long stays
I expected better from Sonder given the polished branding, but our apartment had a stained sofa and the bathroom clearly hadn't been deep cleaned. Reporting it through the app got a slow, generic reply. Looks great in photos, fell short on the basics in person.
Apartment was not properly cleaned