Shiseido

Shiseido transformed my dull winter skin

After one bottle of the Vital Perfection serum my complexion looks brighter and the fine lines around my eyes are softer. The texture absorbs instantly and never pills under moisturiser. Delivery was quick, the gift wrapping was gorgeous, and the free deluxe samples actually matched my skin type. Couldn't be happier.

The sunscreen alone makes Shiseido worth it

I've tried dozens of SPFs and the Shiseido Clear Stick is in a league of its own, no white cast and it sits perfectly under makeup. Their skincare counter staff actually matched me to the right Benefiance line instead of upselling. My order arrived in two days and everything was beautifully packaged.

Damaged package and no help for two weeks

My Shiseido order arrived with the serum pump cracked and product leaking through the box. I emailed photos the same day and got an automated reply, then total silence for nearly two weeks. For a premium Japanese brand charging premium prices, this kind of after-sales neglect is unacceptable and I'm still out the money.

Lovely formulas but the prices keep climbing

The Shiseido Ultimune serum genuinely improved my skin texture over a couple of months, and the lightweight feel is hard to beat. That said, every restock seems to cost more than the last, and the sample sizes they include feel stingy for what you pay. I keep going back and forth on whether it's worth it.