We scaled from three trucks to twelve and ServiceTitan grew right along with us, keeping all our home services jobs organised. The platform is genuinely excellent. The only thing holding back a fifth star is that the per-seat cost gets pricey as you add staff.
Scales well, excellent job management
Per-seat pricing gets expensive
Since moving our home services company onto ServiceTitan, scheduling, dispatching and invoicing all live in one place and our techs love the mobile app. The reporting finally shows us which jobs actually make money. It paid for itself within months.
All-in-one scheduling, dispatch and reporting
ServiceTitan keeps our commercial maintenance contracts and dispatch running smoothly and the office team relies on it daily. Now and then the mobile app lags for technicians in low-signal areas, which causes a few delays. Still a big upgrade over what we used before.
Reliable office workflow, good for contracts
Mobile app lags on weak signal
As an owner I can finally see real-time numbers on revenue, technician performance and marketing ROI without wrestling spreadsheets. ServiceTitan's dashboards make my Monday meetings half the length they used to be. Customer follow-up automation has boosted our review count too.
Insightful real-time dashboards, marketing tools
ServiceTitan does just about everything our plumbing operation needs, from booking to payroll. The onboarding took longer than we hoped and there's a lot to learn, but once the team got comfortable the productivity gains were obvious. Support helped us through the rough patches.
Comprehensive features, strong dispatch tools
Steep learning curve during onboarding