R
ReviewerVerified
1 month ago
I've had a positive experience with Santander overall, the accounts are solid and the online service works well. My only frustration is that my local branch closed, so for the rare occasions I need in-person help I now have to travel further. The digital side mostly makes up for it.
Solid accounts, good online service
Local branch closed
Santander's everyday banking has been great value for me. The cashback on household bills more than covers the account fee, the app is reliable, and the savings rates have been competitive. Switching over was painless and I've recommended it to half my family.
Real cashback value, easy switching
I opened a savings account with Santander for the attractive rate and it's performed exactly as promised. The retail banking experience is dependable and statements are clear. Setting up the account took a few days longer than I expected, but once running it's been smooth sailing.
Attractive savings rates
Slowish account opening
Santander covers all my day-to-day needs nicely, payments, savings and a credit card all in one place. Customer service has been courteous when I've called. The app occasionally needs a re-login mid-session, which is mildly annoying, but nothing that spoils the experience.
All-in-one, courteous service
App re-login glitches
We've got several Santander accounts across the household and they've served us well. The commercial side has also been helpful for my small business with sensible overdraft terms. Phone support can take a little while at peak times, but the people are friendly and get things sorted.
Good for personal and small business
Occasional phone wait times