R
ReviewerVerified
1 month ago
Switching our delivery fleet to Ryder's lease and maintenance program was one of the best operational decisions we've made, the trucks are well maintained and downtime has dropped dramatically. Their maintenance network meant a breakdown on the road was sorted the same day. For a growing business this kind of dedicated support is invaluable.
Well-maintained fleet and fast roadside support
Our leased Ryder vehicles have been dependable and the maintenance quality is clearly high, which keeps our deliveries running. Account management is responsive when we reach out. The only friction is getting maintenance slots that fit our schedule during busy periods can be a bit of a juggle.
Dependable trucks and quality maintenance
Maintenance scheduling tight in peak periods
Ryder's dedicated transportation has performed reliably once it was up and running, and the drivers are well trained. Getting started, though, took longer than promised and the early communication was patchy. Now that we're settled the service is good, but the bumpy onboarding tempers my enthusiasm.
Reliable once established
Slow, patchy onboarding
Ryder keeps our delivery vehicles on the road with minimal fuss and the preventive maintenance program has clearly cut down on breakdowns. Their supply chain team has been helpful with routing too. I'd give the top mark if their account response times during busy season were a touch quicker.
Strong preventive maintenance, helpful supply chain team
Slower responses during busy season
Ryder handles our dedicated transportation well and the drivers they provide are professional and safety-conscious. The supply chain visibility tools are useful too. What keeps me torn is the invoicing, charges sometimes don't match what we discussed and reconciling them eats up real time each month.
Professional drivers and good visibility tools
Billing reconciliation takes effort