R
ReviewerVerified
1 month ago
Our firm has been on Rocket Matter for a year now and the LEDES billing support is a real advantage for our insurance-defense work. The batch billing saves hours at month end. I knocked off a star because new staff need a couple of weeks before they feel comfortable, but support has been responsive throughout.
LEDES support and batch billing
Steeper learning curve for new hires
We chose Rocket Matter as we scaled from three to eight attorneys and it has grown with us. Billing, payments, and document organization all live in one place, which beats juggling separate tools. The mobile app is a bit limited compared to the desktop version, but that is a small complaint.
Scales well as the firm grows
Mobile app feels limited
Rocket Matter has streamlined how we capture billable time and chase outstanding invoices, and the automated payment plans are popular with clients. The standard reports cover most of what I need day to day. I would love more customizable dashboards, but it has not stopped us from getting paid faster.
Automated payment plans
Limited custom reporting
What sold me on Rocket Matter was how cleanly it handles three-way trust reconciliation, which used to be a monthly headache. Time entries flow straight into invoices, the Kanban-style matter view keeps the whole team aligned, and collections are up noticeably since switching. Genuinely excellent for a mid-size practice.
Excellent trust accounting and workflow views
Rocket Matter does a competent job of getting invoices out and tracking time against matters for our firm. That said, the interface feels dated next to newer tools and some screens take more clicks than they should. It works reliably, I just wish navigating between a client and their billing was smoother.
Reliable billing engine
Dated, click-heavy interface