US direct-to-patient telehealth provider for primary and specialty care.
Ro keeps my specialty prescription coming without me having to chase my regular doctor for refills every month. The care team responds to messages within a day and the dosing has been consistent. I'd give five stars if the customer support phone line were easier to reach for billing questions.
No-hassle refills, responsive messaging
Hard to reach phone support
Ro handled my whole treatment without a single hiccup. The medical questionnaire was detailed, an actual clinician reviewed everything within a day, and my medication shipped discreetly with clear instructions. Being able to message my care team whenever a question came up made me feel genuinely looked after.
Ro has been great for managing my treatment from home and the providers are clearly qualified and patient. Refills arrive on schedule and the platform is easy to navigate. My one gripe is that the total monthly cost wasn't obvious upfront and I had to dig to understand what I'd actually be paying.
Ro has a RevWala Trust Score of 58/100 (Average), based on 5 customer reviews with an average rating of 4.0 out of 5. Reviews are mixed — read recent ones before deciding.
Ro is rated 4.0 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
Ro has 5 reviews on RevWala, including 2 verified reviews.
Quick clinician review, responsive care team
I'd been putting off addressing a health concern for years out of embarrassment, and Ro made it easy to finally do it from my phone. The provider was non-judgmental and explained my options clearly. It's not perfect, the app occasionally lags, but the care quality made it absolutely worth it.
Judgment-free, clear explanations
App occasionally lags
Qualified providers, reliable refills
Pricing not transparent upfront
My experience with Ro is genuinely mixed. The clinical side is solid and the doctor adjusted my dosage thoughtfully when I reported side effects. But shipping has been all over the place, with one order arriving early and the next nearly a week late with no proactive heads-up. I'm torn on whether to stay.
Thoughtful dosage adjustments
Unreliable shipping timelines