R
ReviewerVerified
1 month ago
We chose PushEngage to reach our mobile audience, but notification delivery to iOS web users was inconsistent and many simply never arrived. The dashboard reported sends that recipients told us they never saw. For a platform built around re-engagement, unreliable delivery defeats the purpose.
inconsistent notification delivery on iOS
PushEngage helps us schedule price-drop and back-in-stock alerts without much fuss, and the automation triggers work reliably. Subscribers have responded well to the timely nudges. The reporting could go deeper though, as I often want more granular click attribution than it currently offers.
reliable automation triggers
reporting lacks granularity
When I tried to downgrade PushEngage, the option was buried and I was charged again before the change took effect. Reaching a human for help took repeated emails over more than a week. The product worked fine, but being trapped by a confusing billing flow soured the whole experience.
confusing cancellation and surprise charge
PushEngage is easy to install and the campaign builder is clear, so we were sending notifications within a day. The results are decent, though our push opt-in rate is lower than the email list, which limits reach. It's a solid supplementary channel rather than a primary one for us.
quick setup, clear campaign builder
opt-in reach is limited
We set up PushEngage abandoned-cart push notifications and recovered a meaningful chunk of lost sales in the first month. Segmentation by browsing behaviour is straightforward and the drip campaigns run on autopilot. For a re-engagement channel that costs a fraction of email volume, the returns have been excellent.
strong cart recovery, easy segmentation