We engaged Publicis Sapient for a digital transformation programme and the timeline slipped well past the original estimate, with costs climbing accordingly. Some of the consultants were sharp, but continuity suffered as people rotated off. For the premium we paid, the delays were a serious disappointment.
timeline overran and costs escalated
Publicis Sapient helped us replatform a clunky legacy system into something far more flexible, and their engineering rigour was clear. The discovery phase was thorough and aligned everyone before building. My one gripe is that knowledge transfer to our in-house team could have been more structured.
strong engineering, thorough discovery
knowledge transfer could be more structured
Publicis Sapient guided our customer experience overhaul with a mix of design and engineering talent that worked well together. The roadmap they set was realistic and they hit most milestones. The only thing keeping this from five stars is that the senior team was less hands-on after kickoff.
strong design and engineering mix, realistic roadmap
senior involvement tapered after kickoff
The Publicis Sapient team took time to learn our retail operation before recommending anything, which made their digital strategy land well with leadership. Delivery was steady and the data work improved our personalisation noticeably. I'd have liked slightly faster turnaround on smaller change requests.
business-savvy strategy, solid delivery
slow on small change requests
Publicis Sapient reimagined our digital customer journey end to end and the measurable lift in online conversion spoke for itself within a quarter. Their blend of consulting and build capability meant strategy actually turned into shipped product. A rare partner that delivers on the transformation promise.
strategy through to delivery, measurable results