I love that Pitstop sends someone to my building so I don't lose a whole day at a workshop. The first mechanic was thorough, but the second visit the guy seemed rushed and missed a coolant top-up I had specifically asked for. Quality really depends on who shows up.
Doorstep convenience saves time
Service quality varies by technician
They fixed my car's AC and it does cool better now, so the core job was fine. But I had to follow up twice to get the service report, and the technician arrived about 90 minutes outside the scheduled slot. The work was okay, the punctuality and communication need work.
Pitstop has a RevWala Trust Score of 57/100 (Average), based on 5 customer reviews with an average rating of 3.6 out of 5. Reviews are mixed — read recent ones before deciding.
Pitstop is rated 3.6 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
Pitstop has 5 reviews on RevWala, including 3 verified reviews.
Booked a general service for my sedan and the doorstep pickup was smooth. The work itself seemed fine and the car runs well. However, the final bill had a couple of add-ons that weren't in the original estimate, which I wasn't warned about until payment time.
Easy booking and pickup
Final cost exceeded the initial quote
Pitstop picked up my car from home, sent me photos of every issue they found with clear pricing before doing anything, and dropped it back washed and running like new. The transparency was outstanding and the price was lower than my usual workshop. Genuinely impressed and will use them again.
Transparent photo reports, pickup-drop, fair pricing
AC issue was resolved
Late arrival and poor follow-up
Used Pitstop for a periodic service and oil change and it went smoothly. The doorstep model is a real time-saver and the app let me track the work. Only minor complaint is I had to reschedule once because the slot I picked wasn't actually available.
Saves time, app tracking is handy
Booking slot availability was off