Our experience with Pendo has been a string of frustrations. The data discrepancies between Pendo and our other analytics tool meant we could never fully trust the numbers, and resolving issues required repeated back-and-forth with support that dragged on for weeks. For the price, I expected far more reliability.
Unreliable data, slow issue resolution
After the rocky setup, Pendo has become a useful part of how we understand feature adoption. The path analysis showed us where users drop off and the in-app walkthroughs reduced our support tickets. My one gripe is the dashboard can feel cluttered when you have a lot of data.
Useful adoption and path analysis
Cluttered dashboards
Pendo can do an enormous amount with product usage data and the in-app guides are genuinely useful for onboarding users. The problem is configuring it properly takes serious time, and our small team never fully tapped its potential. Torn because the insights are there if you can invest the effort.
Capable analytics and in-app guides
Very steep learning curve
Pendo's promise of no-code event tagging sounded great, but every time our front-end changed, our tagged features broke and our analytics data went stale. We spent more time maintaining tags than actually analyzing behavior. Disappointed given how much we are paying for the platform.
Good idea on paper
Tags break on every UI change
We trialed Pendo for product analytics and getting clean data was a battle from day one. Worse, when we decided to cancel, untangling the in-app guides and snippet from our product took weeks of engineering effort. The onboarding promised simplicity that the reality never delivered. Deeply frustrating experience.
Painful to remove, messy data setup