I signed up with Open expecting quick onboarding for my business account, but the KYC verification got stuck and I had to resubmit documents three times. During that wait I couldn't issue invoices to clients, which actually cost me. The product looks promising but the onboarding delay was a real problem for my SME.
Slow, repetitive KYC onboarding
Open has genuinely simplified business banking for my agency — I send GST-compliant invoices, track receivables, and reconcile payments without touching a spreadsheet. The payment gateway integration meant my clients could pay by UPI or card instantly. Switching to it was one of the better operational decisions I made this year.
Invoicing and reconciliation in one tool
Open gave my team multiple user access with spending controls, which is exactly what we needed as we scaled. Collecting payments via the built-in links is effortless and the dashboards give me a real-time view of cashflow. Support actually understood business banking when I had a query. Highly recommended for SMEs.
Team access and real-time cashflow view
Running a small services firm, I used to spend evenings matching payments to invoices. Open's banking platform now auto-reconciles incoming UPI and bank transfers, and the expense categorisation makes my accountant's job far easier at month end. Genuinely the best SME finance tool I've used.
Auto-reconciliation saves hours
Open's business banking dashboard pulls my payments, invoices and expenses into one place, which has saved my small team hours each week. The automated payment links are handy for collecting from clients. The only thing holding back a fifth star is that connecting one of my partner bank accounts took a couple of frustrating retries.
Unified dashboard for SMEs
Bank linking was finicky