My last Ocado order turned up with a cracked carton of eggs and crushed bread at the bottom of the crate, which is unusual for them. Getting the refund was easy enough through the app, but it meant an extra trip to the shop for items I'd planned my week around. Disappointing given their usual standard.
Quick refund process
Items arrived damaged and poorly packed
What keeps me with Ocado is the sheer range, from everyday staples to specialty items I can't find elsewhere, all delivered in one tidy order. The drivers are punctual and friendly, and the best-before date guarantee means I rarely get anything close to expiry. Top marks.
Huge range and dependable drivers
I've done a weekly Ocado shop for over a year and I can count missing items on one hand. Everything is well packed, chilled items come properly cold, and the app remembers my regulars so reordering takes minutes. The technology behind their fulfilment really shows in the consistency.
Reliable accuracy and great packing
Ocado's quality and packing are excellent and I love being able to see exactly what's coming. My only frustration is that popular evening and weekend slots book out days ahead, so I have to plan my shop earlier than I'd like. Still well worth it for the freshness.
Excellent quality and freshness
Popular delivery slots sell out quickly
Ocado has spoiled me for any other supermarket. The produce arrives genuinely fresh with long use-by dates, the substitution rate is tiny, and the one-hour delivery slots are always accurate to the minute. Their automated warehouse clearly works because order accuracy is near perfect.
Fresh produce, precise slots, accurate orders