R
ReviewerVerified
1 month ago
New India Assurance handled my car insurance claim far more smoothly than I expected from a public insurer. The cashless garage settled directly with the company and the surveyor visited within two days of my intimation. After years of paying premiums it was reassuring to see them deliver when it actually mattered. Genuinely grateful for the prompt service.
Quick cashless motor claim settlement
I've held a family health policy with New India Assurance for years and the wide hospital network and fair claim payouts give me real peace of mind. Premiums are reasonable for the cover compared with private insurers. My only gripe is that some processes still rely on physical paperwork and a branch visit when an app would be far quicker.
Reliable health claims and wide network
Some processes still need physical paperwork
My family has trusted New India Assurance across motor and health policies for over twenty years and they have rarely let us down. Renewals are straightforward and the staff at our local branch are helpful in person. The online portal has improved too, though it occasionally feels clunky. Overall a stable, dependable insurer.
Long-term dependability and helpful staff
Online portal feels clunky
We insured our retail premises with New India Assurance and the policy terms were clearly explained at the branch. When we had a small fire-damage claim, the surveyor was professional and the settlement was fair, if a little slow to process. For a state-owned general insurer the dependability is reassuring, I just wish the timelines were tighter.
Fair settlements and clear policy terms
Claim processing can be slow
When monsoon flooding damaged our house, the New India Assurance home policy covered the repairs and the claims team was patient and supportive through a stressful time. The surveyor documented everything fairly and the payout reached us without endless follow-ups. As a government insurer with a huge presence, knowing they'll honour a claim means a lot.
Honoured a difficult home claim promptly