R
ReviewerVerified
2 months ago
Navi's app is genuinely slick and buying motor insurance was a breeze. But when I had a small claim, the process felt impersonal and slower than the buying experience promised. I'm torn because the technology is excellent yet the service side has room to grow.
Slick app, easy purchase
Impersonal claims process
Navi General Insurance offers a clean, paperless way to manage motor cover and the prices are competitive for a digital-first player. The app is intuitive and KYC was quick. My only minor annoyance is the frequency of promotional notifications nudging add-ons.
Paperless, competitive prices
Too many promo notifications
I switched my health and car cover to Navi and the entirely app-based experience is exactly what I wanted. Renewals are one tap, the premium was lower than my old insurer, and a cashless motor claim was approved without me filling endless forms. A truly modern insurer.
One-tap renewals, lower premium, smooth claim
Navi made buying a health policy refreshingly simple, all done within minutes on the app without an agent calling me. The pricing was transparent and the policy document landed instantly. Knocking off one star only because the network hospital list in my tier-2 city is a bit thin.
Fast app purchase, transparent pricing
Limited network hospitals locally
Filing a health claim through the Navi app turned frustrating when my document upload kept failing and there was no easy way to reach a human. The chatbot looped me around and the claim sat pending for over a week. Digital is great until something actually goes wrong.
No human support, upload glitches