Nationwide has been dependable for my auto and home policies and the claims I've filed were handled fine. The frustrating part is that my premiums creep up every renewal with no clear explanation, even with a clean record. I'm genuinely torn between loyalty and shopping around.
Dependable claims handling
Premiums rise every renewal without explanation
My auto claim with Nationwide went smoothly, but a later home claim took longer than I'd have liked and required a lot of follow-up on my end. The agent is friendly and the bundling saves money, so I'm staying for now. Just wish the claims experience was more consistent.
Friendly agent, bundling savings
Inconsistent claims speed
Nationwide gave me a meaningful discount for bundling my car and home insurance, and my agent took the time to make sure I wasn't under-insured. Filing an auto claim after a fender bender was quick. I just wish the mobile app had more features for managing both policies.
Good bundle discount, attentive agent
App is a bit limited
Nationwide put together a business policy that actually matched the risks of my small retail shop, and the agent explained each coverage clearly. When I had a liability question they responded the same day. The only minor gripe is the renewal paperwork is a little wordy.
Tailored business coverage, responsive agent
Wordy renewal paperwork
What I like about Nationwide is having a local agent who actually knows my situation across auto, home and a small life policy. A recent home water-damage claim was handled fairly and paid promptly. The online billing could be a touch more modern, but service is what counts.
Personal local agent, fair claims
Dated online billing