R
ReviewerVerified
4 months ago
Took a family health policy with National Insurance Company and was genuinely impressed when my father's hospitalisation claim was approved without endless questions. The cashless network covered our hospital and the settlement reflected within days. Premiums are reasonable for the cover and the peace of mind is worth it.
Smooth cashless claim, fair premiums
Filed a motor claim with National Insurance after a minor accident and the surveyor visit took ages to schedule. The claim was eventually settled but the back-and-forth on documents and the slow status updates made the whole thing exhausting. For a state insurer I expected the process to be smoother.
Claim was eventually paid
Very slow surveyor and document process
Been with National Insurance for my car for three years and renewals have been hassle-free at the branch. The premium is competitive compared to private players. I just wish their mobile app was as polished as the newer companies because checking policy details digitally is a pain.
Competitive premium, dependable
Mobile app feels outdated
I insure my retail shop's fire and contents cover through National Insurance and the coverage terms are clear and affordable. The branch staff explained the sum insured properly. Only gripe is that online renewal still feels clunky and I usually end up calling the office.
Good fire cover, clear terms
Online renewal portal is dated
Used National Insurance Company for marine cargo insurance on a couple of export shipments and the policy issuance was straightforward through my agent. Claims documentation was handled fairly. Would have given five stars if their customer helpline responded a bit faster.
Reliable marine cover, fair handling
Helpline wait times are long