Hired a builder through MyBuilder for a bathroom refit and after taking a deposit he stopped showing up and went silent on the platform messaging. MyBuilder's dispute process felt slow and I was largely left to chase him myself. A vetted directory should offer more protection when a job goes this wrong.
Trader took deposit then disappeared, weak dispute support
MyBuilder connected us with a builder who converted our loft beautifully and stuck to both the timeline and the quote. His reviews on the platform were genuine and detailed, which gave us confidence to proceed. Communication through the app was smooth from first message to final invoice.
Skilled, reliable, honest reviews
MyBuilder is a genuinely handy way to surface local trades and read their history. My experience was mixed; one trade was great, another cancelled last minute and rebooking through the site was clunky. It works as a starting point but you still have to vet people carefully yourself.
Good for surfacing local trades
Inconsistent reliability and clunky rebooking
MyBuilder makes it easy to post a job and get builders interested quickly, and the shortlisting feature is handy. The experience really depends on who you get though; my carpenter was excellent but a previous tiler did average work. The reviews help but they don't tell the whole story.
Easy posting and shortlisting
Trade quality is hit and miss
The builder I found via MyBuilder quoted a reasonable figure but the cost ballooned dramatically by the end with extras I was never warned about. The platform itself is fine, but it offers little to hold a trader to their original estimate. Felt let down by how loose the pricing turned out to be.
Plenty of interested trades
Final cost far exceeded the quote