R
ReviewerVerified
1 month ago
Mitie manages our cleaning, security and maintenance under one contract and the integration is brilliant. The mobilisation when they took over was smooth with no gaps in service. Their security team is professional and the reporting portal gives us full visibility. Highly recommended.
Integrated services, smooth mobilisation, clear reporting
What sets Mitie apart is that they treat our facilities as if they were their own, suggesting energy savings and preventative maintenance we hadn't even asked for. Service across cleaning and engineering has been consistently excellent over two years. We renewed without hesitation.
Proactive, consistent, adds real value
Mitie keeps our buildings running smoothly and the on-site team are great to deal with. The maintenance response times are consistently good. The only thing I'd improve is the monthly invoicing, which can be detailed to the point of being hard to reconcile. Otherwise very pleased.
Good response times, capable on-site team
Invoicing is complex to reconcile
Mitie took over the facilities management of our multi-site offices and the difference was immediate. Cleaning standards rose, maintenance issues are logged and fixed quickly, and their help desk is genuinely responsive. The account manager actually anticipates problems before they arise.
Responsive help desk, proactive account management
Whenever we raise a building maintenance job, Mitie's engineers arrive within the agreed window and fix things properly the first time. Our HVAC and lighting issues that used to drag on for weeks now get resolved in days. Reliable contractor that we trust.
Punctual engineers, first-time fixes