While the product itself has potential, our experience around renewal and billing with MindTickle was genuinely poor. We were charged for seats we had requested to remove, and getting a clear response from support took weeks of back-and-forth emails. For an enterprise tool at this price point, that level of account support is unacceptable.
Slow support and billing disputes over seats
MindTickle made it possible to onboard and continuously train a growing sales team without our enablement function drowning. The content authoring is flexible and reps actually complete the modules. It would be a five-star if the mobile app were as smooth as the web version, but it's a strong tool.
Scales sales onboarding effectively
Mobile app less polished
The conversation intelligence and coaching features in MindTickle have been valuable for our sales managers reviewing rep calls. The role-play and certification modules keep skills sharp. My one gripe is that the reporting dashboards could be more customisable, but overall it has lifted our team's readiness.
Strong coaching and role-play tools
Reporting could be more flexible
MindTickle helped us standardise onboarding for new sales reps with structured learning paths and reinforcement quizzes. The reps engage well with the gamified content. On the flip side, configuring the platform as an admin had a steeper learning curve than expected, so my view is genuinely mixed.
Engaging rep onboarding content
Admin setup is complex
MindTickle has a strong vision for sales readiness and some features like reinforcement learning work well. However, the platform can feel heavy and occasionally sluggish, and rolling out updates to content felt clunkier than it should. There's real value here, but the execution leaves me genuinely on the fence.
Good reinforcement learning concept
Platform feels heavy and slow at times