I moved part of my retirement savings to Manulife's asset management and the returns and guidance have been reasonable. My advisor is responsive and knowledgeable. The mobile app, though, feels clunky and doesn't always show my latest contributions, which I wish they'd fix.
Solid guidance, responsive advisor
Clunky app with lagging balances
I've trusted Manulife with my family's life insurance and retirement planning for years and they've never let me down. The annual financial reviews keep me on track and a recent policy adjustment was handled smoothly by my advisor. A steady, dependable partner for long-term security.
Dependable long-term planning, smooth policy changes
Manulife's life insurance product itself is solid and the rates were competitive when I signed up. The frustrating part is that reaching customer service over the phone can take ages, and a simple beneficiary update took longer than it should have. The coverage is good; the service tested my patience.
Competitive life insurance product
Long waits for customer service
We made a life insurance claim after a family loss and Manulife ultimately paid it in full, which we're grateful for. However, the amount of documentation required during an already difficult time felt excessive and the process dragged. Good outcome, but the journey there was harder than it needed to be.
Claim paid in full
Heavy paperwork and slow claims process
I have both my life insurance and a segregated fund with Manulife, and having my coverage and wealth management coordinated has been genuinely valuable. My advisor reviews everything with me yearly and explains the numbers without jargon. It's reassuring to deal with such an established Canadian institution.
Coordinated insurance and investments, great advisor