The actual last-mile transport from Mahindra Logistics is reasonable and fleet availability is generally there when we book. Where it falls down is support, getting a quick resolution when something goes wrong takes too many follow-ups. The core service is passable but the experience around it needs work.
Reasonable fleet availability
Slow, multi-follow-up support
Mahindra Logistics has the scale and the fleet to do last-mile well, and on good days the service is genuinely smooth. But the consistency isn't there yet, some days drivers are punctual and professional, other days we're left chasing. I'm torn because the potential clearly exists.
Good scale and fleet on good days
Inconsistent driver punctuality
Our experience with Mahindra Logistics last-mile has been right in the middle, neither bad enough to leave nor good enough to praise. Deliveries mostly happen but rarely impress, and the proactive communication I'd expect from a big brand just isn't there. It does the job, but only just.
Gets the job done most of the time
Little proactive communication, no wow factor
The Mahindra Logistics platform shows neat ETAs but the actual last-mile delivery often runs well behind what's displayed. We've had customers waiting hours past the promised window, which reflects poorly on us. For a mobility and logistics brand of this size, the execution gap is disappointing.
Displayed ETAs don't match real delivery
We signed up Mahindra Logistics for last-mile fleet support and the recurring problem has been missed or delayed pickups that throw off our delivery promises. The booking process is fine but on-ground execution doesn't match it. Support acknowledges the issue but the same problem keeps recurring.
Frequent missed and delayed pickups