After a rocky start, Locus has delivered measurable savings on fuel and improved our on-time delivery rate through smarter route planning. The geocoding accuracy in dense Indian cities is better than anything else we tried. My only complaint is that reporting exports could be more customizable.
Real cost savings, strong geocoding
Limited report customization
We bought Locus expecting smooth integration with our existing order management system, but the API mapping turned into a multi-week project with several edge cases breaking dispatch plans. The route logic is good in isolation, but the friction connecting it to our stack was a real letdown.
Difficult API integration, broken dispatch edge cases
Locus handles our growing delivery volume without breaking a sweat and the constraint-based planning respects our vehicle capacities and time windows nicely. The team has been helpful during quarterly reviews. I would rate it higher if the mobile app for drivers felt a bit more polished.
Scales well, respects delivery constraints
Driver app feels unpolished
The route optimization engine in Locus shaved real kilometres off our daily runs and the dispatch dashboard is clean. However, support response times vary wildly depending on who picks up the ticket. When it works it is excellent, when we hit a snag we sometimes wait too long for answers.
Effective routing, clean dashboard
Inconsistent support response
Locus has genuinely improved our route efficiency and the dispatch planning logic is smart once configured. That said, getting our planners comfortable with the platform took weeks and the documentation could be clearer. It is a capable tool but not as plug-and-play as we hoped.
Strong route optimization
Steep onboarding, unclear docs