R
ReviewerVerified
4 weeks ago
We insure our small warehouse with Liberty General and the commercial policy has been reliable, with helpful advice on the sum insured. Claims service has been fair. The only gripe is that the renewal premium jumped more than I expected this year without a claim on our part.
Reliable commercial cover, good advice
Renewal premium increased
Liberty General Insurance handled my car's accident claim brilliantly. The surveyor came the next day, the cashless garage repair was approved quickly and I barely paid anything out of pocket. The whole experience reset my expectations for what motor insurance service should feel like.
Fast surveyor, smooth cashless repair
My experience with Liberty General Insurance has been genuinely mixed. The motor policy pricing was competitive and buying online was easy, but when I had a query about an add-on, the call centre gave me conflicting answers. Good product, inconsistent support.
Competitive pricing, easy online buying
Inconsistent call centre answers
My cashless health claim with Liberty General Insurance was partially settled and a chunk was deducted without a clear breakdown. When I queried it, the responses were generic and I had to escalate multiple times to even get a reason. Disappointing for what was otherwise an okay policy.
Cashless network is decent
Unexplained claim deductions, weak support
Liberty General Insurance covered my mother's surgery through their cashless network without any drama. The pre-authorisation was approved fast and the hospital desk confirmed everything smoothly. The relationship manager kept me updated throughout. Genuinely impressed with the health cover.
Quick pre-auth, proactive updates